Re: What do you think about this, I could do with some advice!

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Posted by Christine on July 3, 2001 at 02:48:48:

In reply to: What do you think about this, I could do with some advice! posted by Lynn on July 2, 2001 at 18:30:11:

: Hi all, I've got a bit of a problem and I wanted to share it with
you
: and get your thoughts on it. Last weekend (10 days ago), I had
three
: bookings. Thursday night I hennaed myself with a bottle of mud
that
: I got out of my freezer, I did my ankle and back of my hand. I
went
: to bed, the designs came out great - good colour etc. On Friday
: afternoon I went to a school fair - I don't normally do school
fairs,
: but it was a Friday and I wasn't booked, it was for their charity
and
: I had done a Pamper Yourself Evening for them last October and they
: had been really happy. It was a boiling hot day and I sat outside
: and hennaed non-stop for two hours - I did about 30 children and
: Mums. Then I went to a Fair the next day, and a Funday on the
: Sunday - I used the same bottle of henna. I had to scrub my hand
: design off as I had a meeting to attend but I left my ankle design
: and it is still there today (11 days later) - quite visible. Today
I
: got a phonecall from a lady who said I had hennaed her daughter at
: the school fair - a small flower at the top of her arm, (I often
give
: out my phone no.), she said the design hadn't come out - it had
: fallen off after 20 minutes. I apologised, said this had never
: happened before (It hasn't), I said I did not know why it had
: happened and asked for her name and address and said I would refund
: her the Ł3. She then said that she wanted me to re-do her
daughter,
: who was dissapointed, and that she wanted a larger design. She
told
: me she does not drive and cannot get to any of the local events I
am
: doing. She wants me to go to her house and re-do her daughter.
It's
: about 7 miles away from me and not somewhere I pass by usually, so
I
: would have to go out of my way. I asked for her phone no. and said
I
: would contact her and do it when I was passing her way and my henna
: was out of the freezer. What do you think? None of it really adds
: up, 29 other kids were all fine. Why if it didn't work does she
want
: it done again, and why a bigger design. Why did she take 10 days
to
: phone me, if it fell off in 20 mins why didn't she come straight
: back. I am now full of self doubt, even though I have seen people
: again and they have been really happy with my work. As I type this
: now my husband is sat with a flower design on his arm (the same
: design the girl chose), he's been busy getting in the washing etc
and
: it hasn't dropped off - and it's really old henna I keep in the
: fridge for when the children want a little lesson in henna. I want
: people to go away happy. Is there anything (apart from 'picking',
: which people swear they don't do even though you sit watching them
do
: it) that would make henna just fall off.
:
: I feel a bit down about it.
:
: Lynn

I work retail let me tell you the best advice is be nice, be firm
stand your ground(politely of course) and re-do the design on your
terms. And I agree with the others it will be better to re -do the
design at the next public event. If I got upset everytime a
customer didn't like the stores return policy, I'd be in the looney
bin by now. You did the right thing, but I never give refunds, I
charge a re-do fee and it is posted on my design price list so there
are no arguements then again, you always get a customer no matter
what you do, give them the moon and they will never be satisfied.
For this woman give the refund, do the design as a courtesy no charge
and if it happens again, go over the after care with her, so this
won't be a repeat occurance with this one customer. good luck!
Christine :)

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: : Hi all, I've got a bit of a problem and I wanted to share it with : you : : and get your thoughts on it. Last weekend (10 days ago), I had : three : : bookings. Thursday night I hennaed myself with a bottle of mud : that : : I got out of my freezer, I did my ankle and back of my hand. I : went : : to bed, the designs came out great - good colour etc. On Friday : : afternoon I went to a school fair - I don't normally do school : fairs, : : but it was a Friday and I wasn't booked, it was for their charity : and : : I had done a Pamper Yourself Evening for them last October and they : : had been really happy. It was a boiling hot day and I sat outside : : and hennaed non-stop for two hours - I did about 30 children and : : Mums. Then I went to a Fair the next day, and a Funday on the : : Sunday - I used the same bottle of henna. I had to scrub my hand : : design off as I had a meeting to attend but I left my ankle design : : and it is still there today (11 days later) - quite visible. Today : I : : got a phonecall from a lady who said I had hennaed her daughter at : : the school fair - a small flower at the top of her arm, (I often : give : : out my phone no.), she said the design hadn't come out - it had : : fallen off after 20 minutes. I apologised, said this had never : : happened before (It hasn't), I said I did not know why it had : : happened and asked for her name and address and said I would refund : : her the Ł3. She then said that she wanted me to re-do her : daughter, : : who was dissapointed, and that she wanted a larger design. She : told : : me she does not drive and cannot get to any of the local events I : am : : doing. She wants me to go to her house and re-do her daughter. : It's : : about 7 miles away from me and not somewhere I pass by usually, so : I : : would have to go out of my way. I asked for her phone no. and said : I : : would contact her and do it when I was passing her way and my henna : : was out of the freezer. What do you think? None of it really adds : : up, 29 other kids were all fine. Why if it didn't work does she : want : : it done again, and why a bigger design. Why did she take 10 days : to : : phone me, if it fell off in 20 mins why didn't she come straight : : back. I am now full of self doubt, even though I have seen people : : again and they have been really happy with my work. As I type this : : now my husband is sat with a flower design on his arm (the same : : design the girl chose), he's been busy getting in the washing etc : and : : it hasn't dropped off - and it's really old henna I keep in the : : fridge for when the children want a little lesson in henna. I want : : people to go away happy. Is there anything (apart from 'picking', : : which people swear they don't do even though you sit watching them : do : : it) that would make henna just fall off. : : : : I feel a bit down about it. : : : : Lynn : : I work retail let me tell you the best advice is be nice, be firm : stand your ground(politely of course) and re-do the design on your : terms. And I agree with the others it will be better to re -do the : design at the next public event. If I got upset everytime a : customer didn't like the stores return policy, I'd be in the looney : bin by now. You did the right thing, but I never give refunds, I : charge a re-do fee and it is posted on my design price list so there : are no arguements then again, you always get a customer no matter : what you do, give them the moon and they will never be satisfied. : For this woman give the refund, do the design as a courtesy no charge : and if it happens again, go over the after care with her, so this : won't be a repeat occurance with this one customer. good luck! : Christine :)
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